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FAQ

SEVENSTARS SINCE 2017
FIRMA HANDLOWO USŁUGOWA SevenStars Damian Szczegielniak
ul. Harcerska 21/7B 
75-073 Koszalin
NIP: 6692551988
REGON: 382582486

Main residence city: Wrocław, Poland

https://www.sevnstars-jpn.com/
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[email protected]

📦 Shipping Costs

🇵🇱 Poland

  • InPost Parcel Lockers (Paczkomat) – 16.99 PLN (any package size)

  • InPost Courier – 20.00 PLN

  • DHL / DPD Courier – 25.00 PLN

🇪🇺 European Union

Shipping Methods:

  • Global Express Package
    Estimated delivery: approx. 5–7 business days

    • First item: 48.00 PLN

    • Each additional item: +1.00 PLN

  • FedEx / DPD Express
    Estimated delivery: approx. 2–3 business days

    • 96.00 PLN (no additional charge for extra items)

🌍 Europe (Non-EU & Special Territories)

Shipping Zone Includes:
Norway, Iceland, Åland Islands, Faroe Islands, Guernsey, Isle of Man, Jersey, Svalbard and Jan Mayen, Monaco, Albania, Bosnia and Herzegovina, Montenegro, North Macedonia, Serbia, Andorra, Gibraltar, Holy See (Vatican City State), San Marino, Belarus, Ukraine, Moldova, Russia, Switzerland, Liechtenstein

Shipping Method:

  • Global Express Package
    Estimated delivery: approx. 5–10 business days (depending on destination and customs)

    • First item: 48.00 PLN

    • Each additional item: 0.00 PLN

🌎 International FedEx Shipping – 155.00 PLN

Applies to the following regions and countries:
Europe, Asia, North America, Central America, South America, including (but not limited to):
Antigua and Barbuda, Bahamas, Barbados, Dominica, Dominican Republic, Grenada, Haiti, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Aruba, Curaçao, Sint Maarten (Dutch part), Guadeloupe, Martinique, British Virgin Islands, Anguilla, Montserrat, Turks and Caicos Islands, Cayman Islands, Bermuda, Bonaire, Sint Eustatius and Saba, Puerto Rico, Saint Barthélemy, Saint Martin (French part), Virgin Islands (British).

Estimated delivery: international express service via FedEx.

🌐 Rest of the World

  • Priority Mail – 60.00 PLN


REFUND NEEDED? LET'S GO:

please send us via e-mail message:

"Hello,

I would like to return my order. Please find the details below:

Order Number:
[order number]

Name:
[first and last name]

Email Address:
[email address]

Items to Return:
[product name / quantity]"

I will send the return to one of the following options:

InPost Parcel Locker:
WRO238M
📧 [email protected]
📞 +48 785 708 838

or

Return Address:
ZAPOROSKA 37A
53-519 Wrocław
Poland

Thank you!

 

 

Q. When will my order be dispatched?

A. All orders are processed & dispatched between Monday-Friday, depending what time your order is placed. To ensure your order has been processed and ready for shipping you will receive a confirmation email. 

Q. What is your refund policy?

A. For orders outside Poland, there's no easy way for refund, but in special situations please contact us and we'll try to figure out the best way possible for you. For Polish customers, you can return your order within 14 days from the date of purchase. For more details please contact us directly

Q: My order came to me damaged - what can I do?

A: In this case, immediately contact us via e-mail or phone number, we'll reach solution for you. 

Your patience and & support is apprecieated - I'm one man army and working on this business for you after my 9-5 office hours. Love, passion and inspiration to make it all is endless, especially when my work can make you all happy. Thanks for everything, with love!

Damian
Sevenstars


Please, enjoy the ride!